SimpleSwap FAQ

No credible evidence supports that. SimpleSwap Ltd has run the product since 2018 and has stayed online through every market cycle since, processing 20M+ swaps for 10M+ users with 99.9% uptime. Its swap engine is integrated into 6,000+ partner products, including NYSE-listed Exodus, each of which conducted its own due diligence before integrating an outside service into its wallet.

Yes. The legal documentation is public, not implied: Terms of Service, Privacy Policy, Affiliate Terms, and the Anti-Financial Crime and KYC Policy all sit on the site. SimpleSwap also maintains a Trustpilot profile dating back to 2018, currently rated “Great.” See the Reviews page for current figures.

SimpleSwap is self-custodial: it does not maintain a long-term balance for users, and swaps move directly between wallets you control. That removes exchange custody risk, but wallet address accuracy, network selection and key security remain the user's responsibility. See the Safety page for details.

Users choose a trading pair, pick a fixed or floating rate, and send crypto to a deposit address tied to their receiving wallet. SimpleSwap routes the conversion across its liquidity providers and delivers the swapped asset directly to that wallet, with no funds held on the platform in between.

Swap time depends on the blockchain networks involved on both sides of the trade. Faster networks can confirm in a few minutes, while networks with longer confirmation requirements, such as Bitcoin, typically take longer, especially during periods of network congestion.

SimpleSwap is a self-custodial, multi-source crypto swap aggregator that has operated since 2018. It routes wallet-to-wallet exchanges across 20+ CEX and DEX liquidity providers rather than running its own order book, covering 2,800+ cryptocurrencies and 3.2M+ trading pairs.

Independent platforms including Trustpilot and Cryptoradar show a generally positive record for the SimpleSwap exchange, with most recent Trustpilot reviews rating the service five stars and a strong reply rate on negative reviews. Ratings shift over time, so check the Reviews page for current figures and their sources.

SimpleSwap does not list a separate trading fee. Costs, including liquidity spread, its own service margin, network fees and routing costs, are bundled into the exchange rate shown before you confirm a swap, so the quoted amount is what you receive.

Not for most crypto-to-crypto swaps, which can be started without an account. Fiat-to-crypto purchases go through third-party payment partners that apply their own KYC checks, and SimpleSwap may request additional verification if a specific transaction requires compliance review.

SimpleSwap crypto exchange suits self-custody users who want to convert crypto between their own wallets without opening an exchange account, including cross-chain and first-time users. It is less suited to active traders who need an order-book terminal with visible maker or taker fees.

Yes. Address Check sits in the Customer Account and screens a wallet address for association with sanctioned entities and other risk categories. You supply the address and its network, and it returns a risk level together with the connections it identified. The screening is carried out by third-party providers and may not surface every issue, so it informs a decision rather than settling one. The monthly number of checks follows your Loyalty Program level.